Prodess AS (hereinafter referred to as "Service Provider") provides various services aimed at facilitating the management, maintenance and rental of holiday homes. These terms and conditions are applicable to the lease agreement (hereinafter referred to as the Lease Agreement), which is concluded between the provider of the holiday home (hereinafter referred to as the "Provider") and the tenant (hereinafter referred to as Tenant), and where the Service Provider provides services related to the stay.
The stay is always subject to the following conditions, which together with the description of the holiday home on the Prodess website and information received by e-mail during the stay constitute the agreement basis (hereinafter referred to as the Agreement) between the Provider and Tenant. Supplementary to the contractual basis is valid only if it is available in writing.
Before your stay starts, Tenant receives information containing driving directions, as well as accurate description of how to access the holiday home, including key delivery procedures. Tenant is required to familiarize himself with this information before departure.
2. Rental period
The arrival and departure date as stated in the Agreement is valid at all times. Required arrival information, including access to routines for key delivery, will normally only be provided if your stay is fully paid and upon display of Order Confirmation.
3.The vacation home
a. The size of the accommodation is given in square meters and is calculated from the outside dimensions of the shelf, unless otherwise stated.
b. The number of participants in the holiday home and its related grounds may only be inhabited by a maximum of the number of persons specified in the Contractual Basis. This number also includes children, regardless of age. Bebos holiday home, or the reason, of more persons than stated in the Agreement, has Service Provider and / or Offers the right to terminate the Lease Agreement with immediate effect and without further notice, expel all residents without refund of the paid rental amount.
c. Service provider mainly provides holiday homes for families and couples. Youth groups, with at least 6 people under 21 years old, must inform at the latest at the conclusion of the lease that it is a youth group trip. If this is not enlightened, Service Provider or Provider has the right to reject a group without refund of the rental amount.
d. Tents and caravans or the like are forbidden on or at the holiday home. Provider or Service Provider has the right to claim these removed immediately. If the Lessee does not immediately comply with such instructions, the Provider and / or Service Provider has the right to terminate the Lease Agreement with immediate effect and without further notice, expel all residents without refund of the rental amount.
e. Pets are not allowed, unless otherwise stated in the Agreement. However, the Provider or Service Provider can not guarantee that it has not previously been living in the house or that homeowners do not even have pets. Service Provider accepts no responsibility for Tenant's allergic reactions in the holiday homes.
f. The tenant can - even in areas with many holiday homes - unexpectedly be exposed to noise from construction projects, traffic or the like. Neither the Provider nor the Service Provider can be held responsible for such noise.
g. If the Provider makes a boat available at no extra charge, Tenant is the borrower responsible for the boat's use. Tenant shall ensure that statutory equipment is present when using the boat. Third party leasing agreements do not apply to Service Provider. If the use of the boat requires statutory seas or the like, Tenant is responsible for the delivery of this certificate and displayed on request.
All persons using the boat are obliged to use custom life jackets. The tenant is responsible for the use of life jackets. The Provider or Service Provider is not obliged to provide Lifejacket at the disposal of the Lessee. The tenant can not assume that there are life jackets for all users in the holiday home. Children under the age of 16 can only use the boat while accompanying adults. For safety reasons, the Tenant is obliged to follow all instructions from the Provider or Service Provider regarding the use of the boat. After each use of the boat, the tenant is obliged to leave the boat in a proper manner. In case of accident and damage in connection with the use of the boat, neither the Provider nor the Service Provider may be held liable.
h. If the holiday home contains a swimming pool, the tenant is obliged to follow any instructions from the Provider or Service Provider regarding the use of the swimming pool for safety reasons. The tenant is responsible for the use of the swimming pool. Children must not stay in the pool area without adult supervision.
4. Prices and payment
All prices are quoted in NOK (Norwegian kroner), unless otherwise stated. The order is binding, according to the Cancellation Conditions below. When the Tenant's order is registered, the Service Provider sends a confirmation of the lease and the rental fee is charged in one or two installments, cf. below. Order Confirmation is issued when the entire rental amount is paid.
Once the order is completed, the Tenant receives additional information by e-mail.
a. The rate of 50% of the total rental amount due will be due immediately and must be paid to the Service Provider no later than 7 days after the order has been completed.
b. 2nd rate, which represents the remaining payment of 50% of the total rental amount, expires 45 days before the start of the rental period and must be paid to the Service Provider at the latest.
2. When ordering later than 60 days before the start of the rental period, the following applies:
a. The total rental amount is due immediately and must be paid to the Service Provider within 7 days after the order has been completed.
b. If the rental period begins less than 10 days after the booking is made, the rental amount is due immediately and is payable through the Service Provider's card payment solution.
If the payment terms are not complied with, this is regarded as a breach and Service Provider is entitled to terminate the lease agreement without notice but will notify the Lessee prior to termination if possible. A termination of the lease does not exempt the Tenant from the obligation to pay rent and Service Provider reserves the right to pursue non-payment of legal fees. Otherwise, the cancellation / change rules apply in section 6.
Unless otherwise stated in the Contract Basis, the rental amount is excluded from consumption of electricity, oil, gas and heating (including any firewood), as well as water.
5. Taxes, currency and local taxes
In case of price increases, tax increases, fees and exchange rate changes, Service Provider is entitled to increase the rental amount according to the above cases, against clear documentation.
If the currency of the country in which the holiday home is located or the currency in which the holiday home is settled by the Service Provider changes in relation to the currency assumed in the order, the rental amount after the Lease Agreement and before the start of the rental period may be increased by the same percentage as the currency used has increased since the order was confirmed. This relationship does not entitle Tenant to cancel the Lease.
6. Cancellation and changes
Cancellation or modification of a booking can only be done by the Tenant himself by doing so by visiting his profile at www.prodess.no, and is only applicable when the Service Provider has registered this in his system.
The following terms apply to cancellation:
a. The tenant can freely cancel a booking within 24 hours after the order has been completed, provided that it is at least 14 days prior to the date of arrival, as stated in the Terms of Service. Later than 24 hours after the order is completed and if it is less than 14 days before departure, the order is binding.
b. Cancellation of the Lessee within 60 days prior to the arrival date will incur a fee corresponding to 20% of the total rental amount, minimum 500, - NOK.
c. Cancellation of the Lessee less than 60 days before arrival date incurres a fee equivalent to 100% of the total rental amount.
The holiday home is re-rented to others at full cost, the fees will be transferred to 6.b. and 6.c. be reduced corresponding to 25% of the total rent amount, minimum NOK 1,000, -.
All changes are made by the Leietaker himself on his profile on prodess.no and only in exceptional cases, Service Provider should be contacted at firstname.lastname@example.org. All changes must be approved by Service Provider and / or Provider before they come into force. In addition, the cancellation terms apply:
a. A change of arrival and / or departure date will incur a fee of NOK 500, -.
b. If the Tenant wishes to rename the order, ie that another person travels in his place, for the same period and at the same price, a fee of NOK 1000, - will be incurred. Notice of this must be made in writing to the Service Provider.
7. Energy, internet and telephone billing
In those homes where energy consumption is not included in the rental price (see the description of the holiday home) and there is no coin machine, there is a charge for energy consumption. Settlement / price and method of payment for power are stated in the Contractual Basis.
If internet access is stated in the Terms and Conditions and unless otherwise stated, internet access is included in the rental price.
Use of any telephone is made up upon departure. The amount is settled together with the energy consumption.
In some cases, the Lease Agreement is subject to payment of a deposit. Deposit will be paid either together with the rental amount or by key delivery. The deposit will cover energy consumption, as well as any damage to the house or missing or inadequate final cleaning. The size of the deposit depends, inter alia, on the size and equipment of the house. The amount of the deposit is stated in the Agreement.
Settlement of the deposit will be made no later than 3 weeks after the departure of the holiday home when the costs for energy consumption and the use of telephone are deducted. Any damage and missing final cleaning added to a processing fee will be deducted before repayment.
Should the value of the above deduction exceed the deposit amount, the excess amount will be invoiced to the Tenant's bill.
9. Final cleaning
The tenant is obliged to leave the holiday home neat and cleaned. Tenant must pay particular attention to cleaning of fridge, freezer, stove, oven, grill and sanitary facilities. Always leave the vacation home in the same condition you wish to take over.
Final cleaning can usually be ordered at the cost of Service Provider or Provider. It is not allowed to allow a third party to perform the cleaning. An ordered cleaning does not clear the Tenant for the obligation to clean the dishes, empty the refrigerator, and clean up in and around the holiday home before departure.
Cost of missing or inadequate final cleaning / cleaning is charged to the Lessee.
The tenant shall treat the rental object properly and deliver it in the same condition as at the time of acquisition, with the exception of general deterioration due to wear and tear. The tenant is on arrival at the holiday home obliged to look over the holiday home and investigate any defects, damage or lack of cleaning. Missing, damage or missing cleaning should be notified immediately to the Service Provider at email@example.com.
Tenant is responsible to the Provider for damage to the holiday home and / or its inventory that occurs during the rental period and caused by the Leietaker himself or by others who have been granted access to the holiday home by Leietaker. Damage to the holiday home and its inventory that occurs during the rental period must be notified immediately to the Service Provider, the Provider, or the representative of the property. This also applies to damages which Leietaker thinks he is unlawful, such as a defective faucet, water leakage, or the like. If the Leietaker detects an acute water leak, Leietaker shall immediately contact the Service Provider, Provider, the representative of the property at the specified telephone number of the Lessee for Contact. In such acute cases, email notifications are insufficient.
Complaints resulting from damage incurred during the rental period will be made applicable within 3 weeks from the end of the rental period, unless the Leietaker has acted fraudulently, if the defect has been notified or can be recognized by customary act. The provider and / or Service Provider will subsequently make a rental change a lease shift check that is missing and damaging the holiday home and / or its inventory as well as missing or defective final cleaning is reported.
11. Missing, complaint and remediation
If the tenant finds inadequate cleaning, damage or defects at the holiday home, it is the Leader's responsibility to advertise immediately. Claims regarding the cleaning must be made immediately. Claims for defects or defects shall be made as soon as possible and no later than 72 hours from the start of the rental period or after a defect or injury has been identified. Complaints must be directed to Service Provider at firstname.lastname@example.org.
Tenant is obliged to help prevent worsening of damage, defects and errors, as well as helping to keep the loss as little as possible for the Provider and Service Provider.
The tenant is in the event of a complaint obliged to provide a Service Provider with a reasonable time to correct or rectify any defects or damages. Departure from the holiday home before the expiration of the rental period, without prior agreement with the Service Provider, is done at the Tenant’s expense and risk.
The tenant may then not be able to terminate the Lease Agreement or claim compensation or price reduction. This is due to the fact that the Lessee himself has impossible to rectify or rectify the possible damage, or a possible transfer to another holiday home.
In connection with a complaint, and according to the Service Provider's decision, the Service Provider reserves the right to remedy by transferring the Tenant to another property of equivalent price and quality. If the claim submitted by Tenant has not been satisfactorily resolved during the rental period, the subsequent processing must be made in writing to email@example.com no later than 14 days after the termination of the rental period.
Service Provider will always try to accommodate special requests such as housing location, etc., but can not guarantee that these requests are met. Any liability may only cover direct financial damage. For indirect damage (consequential damage) or non-economic damage (non-material damage), Service Provider or Supplier may not be held liable.
12. Service Provider as Communicator
Service Provider is not the owner of the holiday homes, but only carries out rentals. Service provider's responsibilities and obligations are therefore limited to the Provider.
If a lease against presumption can not be carried out for reasons beyond the service provider's influence, for example as a result of forced sale, breach of contract by the Provider or the like, Service Provider is entitled to cancel the Lease Agreement with immediate repayment of the amount already rented. Alternatively, Service Provider is entitled to offer Tenant another equivalent holiday home in the same area at the same price, if possible.
Disqualification refers to the jurisdiction in which the holiday home is situated, and the laws of the respective countries are applicable.
14. Special events
If the Lease Agreement's implementation, due to circumstances / force majeure (such as war, natural and pollution disasters, drought, other special weather conditions, epidemics, border barriers, traffic conditions, stopping currency trading, strikes, lockouts and similar force majeure) that could not be foreseen at The agreement of the rental agreement is not possible or difficult to substantiate, Service Provider and Provider is entitled to cancel the Lease Agreement as neither the Provider nor the Service Provider can be held responsible for the above cases. Service provider is entitled to cover all costs incurred, including the purchase costs associated with the termination of the Lease Agreement, by force majeure.
Provider or Service Provider can not be held responsible in case of pests on the holiday home or property, as well as cases of theft, damage or similar relating to the Tenant's property.
15. Other information
If the Tenant enters into a customized written agreement with the Service Provider, which differs from the normal rental terms in one or more areas, the Service Provider's other rental terms will not be put into effect.
The provider is responsible for all pictures and errors in the text of the holiday home's advertisement on the internet. Service Provider makes reservations about the accuracy of this information, but has tried to ensure that the information in the ads is as accurate as possible. As it is a private holiday home, there may be changes in relation to the information provided. Service Provider is not responsible for such changes.
Commercial use of any character, including full or partial reprint of this directory, is prohibited in accordance with applicable law.
It is also recommended to read the current information at the Service Provider's website at any time after the order, which is part of the Agreement.
If the provider of the holiday home is the Tenant’s own employer, there may be special rules that deviate from the terms of this agreement. Tenant is required to familiarize himself with these terms.